30-Day Warranty Terms
Brandova Studio provides a 30-day warranty for eligible laptops. Review our coverage, exclusions, claim procedures, and requirements below.
This policy applies exclusively to laptops listed on Brandova Studio that carry the explicit "30-Day Warranty Included" badge. Warranty coverage is valid for 30 calendar days commencing from the verified date of delivery or collection in the UAE.
Warranty Duration & Product Eligibility
Duration: The standard warranty period is 30 calendar days from the official date of purchase and receipt.
Eligibility:Only products designated with the "30-Day Warranty Included" badge in our catalog qualify. Unmarked clearance items, customized wholesale bulk container shipments, or items sold strictly as-is are excluded unless explicitly documented in a written commercial invoice.
What is Covered
Under standard operating conditions
Failure of internal power circuitry, chipset malfunctions, or hardware controller defects occurring under normal operating conditions.
Hardware failures, memory parity errors, or spontaneous rebooting caused by defective internal memory modules or processor faults.
Hardware SSD read/write failures or controller crashes not resulting from intentional data corruption or physical trauma.
Backlight failure, internal screen line distortion, or display controller failures (excluding external screen cracks or pressure spots).
What is Not Covered
Exclusions and void conditions
Drops, impacts, chassis dents, cracked display glass, broken hinges, or pressure damage occurring after delivery.
Exposure to liquids, excessive moisture, corrosive chemicals, or humidity ingress.
Electrical damage resulting from unstable voltage, non-certified third-party charging bricks, or faulty wall sockets.
Opening the chassis, breaking warranty security seals, or attempting unauthorized hardware repairs or modifications.
Operating system corruption, BIOS modification, driver conflicts, malware, or third-party software incompatibilities.
Gradual battery discharge reduction over time from standard usage cycles (batteries are tested >80-85% health upon dispatch).
How to Submit a Warranty Claim
We keep the claim process direct, personal, and fast with our Dubai support desk.
Contact WhatsApp Support Desk
Message our dedicated Dubai WhatsApp support desk with your order date, product name, serial number, and a brief description of the issue.
Provide Video / Photo Verification
Share a clear short video or photo illustrating the hardware behavior. Our technical team will provide initial diagnostic guidance.
Inspection & Resolution
For confirmed eligible hardware defects, our Dubai service team will arrange hardware inspection, prompt repair, part replacement, or resolution as per policy.
Required Proof of Purchase & Terms
- Proof of Purchase: Customers must present a valid electronic invoice, sales receipt, or verified WhatsApp transaction record showing the purchase date.
- Serial Number Match: The hardware serial number on the laptop chassis and BIOS must match the recorded unit details.
- Security Seals: Tamper-evident warranty security stickers must remain intact and unaltered.
- Resolution Options: Brandova Studio reserves the right to repair the defective hardware component, replace it with an equivalent component, or provide an equivalent replacement unit at its discretion.
Need Help with Your Warranty?
Reach out to our Dubai support desk directly on WhatsApp. Have your laptop model and purchase date ready.